We aim to ensure complete customer satisfaction. If you receive a defective or incorrect product, please notify us within 48 hours of delivery by email with clear photos/videos of the product and packaging.
Eligibility for Replacement / Refund
Manufacturing defects or damaged product during transit
Incorrect item delivered
Missing items in the order
Once the product is verified and returned (if required), we will process:
Replacement of the same item (subject to availability), or
Refund to the original payment method / store credit within 5–7 working days.
Non-Returnable Items
Customized jewellery
Earrings (for hygiene reasons)
Items damaged due to misuse or improper handling
Â
